Frequently Asked Questions

1 I need the Instruction manual. Can I download it?: The file can be downloaded from the members? site. For models that are not listed on the members? site, please contact us using the exclusive form for members. Please note that we do not support some old models.
2 I want to send (take) a product to overseas.: When you export the product from Japan or take it overseas, you will need to comply with the Foreign Exchange and Foreign Trade Act. or regulations. Please contact our Overseas Sales Group at the headquarters (Phone: 81-45-541-2123) in advance. You can reach us using the Products Inquiries(sales@leader.co.jp) .
3 Can I use a product with different voltage in overseas?: There is no problem if your model is the voltage switching type. If your model is a 100V type, you need to have a voltage converter. Please contact our Overseas Sales Group at the headquarters (Phone: 81-45-541-2123). You can reach us using the Products Inquiries(sales@leader.co.jp) .
4 Is the product available in overseas stores?: We have sales representatives and agencies in overseas. Please contact your nearest sales representatives or our Overseas Sales Group at the headquarters (Phone: 81-45-541-2123). You can reach us using the Products Inquiries(sales@leader.co.jp) .
5 I would like to know about your after-sales servicing overseas.: We have sales representatives and agencies overseas. Please contact your nearest sales representatives or our Overseas Sales Group at the headquarters (Phone: 81-45-541-2123). You can reach us using the Products Inquiries(sales@leader.co.jp) .